If you made a purchase at retail price, you may return it for a refund. However, we do not accept returns or offer refunds for wholesale orders.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Buyers pay for return shipping.
To start a return, you can contact us at annie@fionnie.com. Please note that returns will need to be sent to the following address: 8A Building, Shangri-La Garden, Linquan Road,
Hefei, Anhui, 230000
China
Tel: +86 18855185722
You can always contact us for any return question at annie@fionnie.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
